Privacy Policy
Table of Contents
1. Introduction
Elite Home is committed to protecting the privacy and security of personal information provided by users of our mobile application, which facilitates leasing, renting, and purchasing of residential and commercial properties.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Elite Home application (the "App"). It applies to all users in Nigeria and elsewhere.
We operate in compliance with the Nigeria Data Protection Act 2023 and other relevant laws.
2. Information We Collect
Information You Provide
- Account details: name, email, phone number, password
- Profile data: photo, preferences, saved searches
- Property listings: descriptions, photos, location, price, documents
- Communications: messages, inquiries, negotiation details
- Payment-related data (processed securely by third-party providers)
Automatically Collected Information
- Device & usage data: IP address, device type, OS, app interactions
- Location data (with consent): to show nearby listings or map features
- Analytics: search history, viewed properties, time spent
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve property search, listing, and transaction features
- Facilitate communication between buyers, renters, and property owners/agents
- Personalize recommendations and notifications
- Verify identities and prevent fraudulent listings or transactions
- Send service updates, alerts, and (with consent) marketing messages
- Comply with legal obligations and resolve disputes
5. Data Security
We implement industry-standard security measures including encryption, access controls, regular audits, and secure storage practices to protect your data from unauthorized access, alteration, or disclosure.
Despite these efforts, no system is completely immune to risk. Users are encouraged to safeguard login credentials.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., financial records may be kept for statutory periods).
Upon account deletion or when data is no longer needed, it is securely deleted or anonymized.
7. Your Rights
Under applicable law, you may have rights to:
- Access, correct, or delete your personal data
- Withdraw consent for certain processing activities
- Object to or restrict processing
- Data portability (where technically feasible)
- Lodge a complaint with the Nigeria Data Protection Commission
To exercise these rights, contact us via the details below.
8. Children's Privacy
The App is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. Significant modifications will be communicated through the App or email.
Continued use of the App following changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please reach out to us:
Email: support@elitesproperty.com
Address: Abraka, Lagos, Nigeria
We aim to respond to inquiries within 30 days or as required by law.